Monarch Windows & Doors SMS Terms & Messaging Policy
Effective date: September 13, 2026.
This page describes the text messaging program operated by Monarch Windows & Doors, 1352 Sharon Copley Rd., Wadsworth, Ohio 44281. It supplements our Privacy Policy and Terms of Service.
1. Program Description
Monarch Windows & Doors uses SMS and MMS text messaging to communicate with homeowners about window, door, garage door, and egress projects. We operate two distinct types of messaging:
- Customer care and transactional messages. Consultation confirmations, appointment reminders, installer arrival windows, measurement and delivery updates, questions from our team about your project, warranty and service follow-ups.
- Marketing and promotional messages. Seasonal promotions, financing offers, product announcements, and invitations to schedule a consultation.
2. How You Opt In
We only message people who have given us their number and agreed to be contacted. You may opt in by:
- Submitting a form on monarch-windows.com and checking the consent box for the message type you want
- Providing your number and consent verbally to a Monarch representative, in person or by phone, which we record in our system
- Providing your number and consent in writing on a signed estimate, proposal, or service agreement
- Texting us first at (330) 278-8889
The marketing consent checkbox on our web forms is never pre-checked. Consent for marketing messages is collected separately from consent for transactional messages, and each is optional.
3. Consent Language
The consent you agree to when you check our marketing box reads:
I agree to receive marketing text messages and phone calls from Monarch Windows & Doors at the phone number provided. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to opt out of messages or HELP for help. See our Privacy Policy and SMS Terms.
4. Message Frequency
Message frequency varies based on your project stage and your preferences. Most recipients receive no more than 4 to 8 messages per month. Customers with an active installation may receive more during the scheduling and installation period.
5. Cost
Monarch Windows & Doors does not charge for text messages. Message and data rates may apply under your agreement with your mobile carrier. Check with your carrier if you are unsure about your plan.
6. How to Opt Out
Reply STOP to any message from us at any time. You will receive one confirmation message and then no further texts, except that we may still contact you about an active order or scheduled installation where we have a transactional need to reach you, unless you tell us to stop entirely.
You can also opt out by calling (330) 278-8889 or emailing Support@Monarch-Windows.com.
7. How to Get Help
Reply HELP to any message, call us at (330) 278-8889 during business hours (Monday through Friday, 7:00 AM to 7:00 PM Eastern), or email Support@Monarch-Windows.com.
8. Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier’s network and your device settings.
9. Supported Carriers
Our messaging is supported on major U.S. carriers, including AT&T, Verizon Wireless, T-Mobile, and their affiliated and prepaid brands. Carrier support may change without notice.
10. Privacy of Mobile Information
No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent records are not shared with any third party for their own marketing use. Phone numbers are shared only with the service providers who deliver messages on our behalf and with installation partners who need to reach you about scheduled work.
11. Changes
We may update these SMS Terms. The current version will always be posted on this page with its effective date.
12. Contact
Monarch Windows & Doors
1352 Sharon Copley Rd.
Wadsworth, Ohio 44281
Phone: (330) 278-8889
Email: Support@Monarch-Windows.com